Requirements

Check that you and your students are using one of the below recommended browsers. If they're not, change to a supported browser (97% of users are already on the correct browser).

• Chrome / Edge Chrome 78+ [Recommended]
• Firefox 72+
• Safari 12+

You can run a speed test by googling "Test Speed".

The example below shows an example that's close to the minimum internet specs. During your lesson, ensure that you or anyone else on the network are not downloading anything.

Audio or Video not working

1. Ensure you have given permission to your browsers to allow for audio and video. When you join a class, you will see a popup that asks you to allow access, press "Allow".
2. If you have mistakenly blocked the camera or microphone, you will see a little red cross through your camera in the URL at the top. Click on that.

Now you’ll be asked to Allow WinClass to access to your camera and microphone here. Select “Always allow” and reload your page. Once reloaded, you might need to re-enter our online classroom and all should work.

NB: If you have multiple cameras and microphones here you can select which microphone and camera to use.